Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SeatSpy Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'SeatSpy Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 37, Market Square, Witney, England. We are registered in the UK, company number 12371699. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

General

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences and to support correct site operation.
  • You are not permitted to use this website other than for private, non-commercial purposes.
  • The use of automated systems or software to extract data from this website for commercial or non-commercial purposes, (‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with us in which permits it access.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Certain elements of this site, particularly the display of multiple cabin availability in our calendar view, are protected by UK Registered Designs numbers 6090972 to 6090991. Details of these Registered Designs can be found on the register held by the UK Intellectual Property Office.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Subscription Details

  • Founder "for life" subscriptions - the discounted monthly cost is available for the life of the subscription.  Cancelling or changing your subscription tier will end the discounted cost.
  • You can cancel your monthly payments at any time by changing your plan to the Economy tier.  You will continue to receive the benefits of your current tier for the remainder of the subscription month (billing period), but will not be charged for the next billing period.  No refund will be given for downgrading part way through a billing period.
  • Downgrading to a tier with a lower number of alerts than you currently have active, may result in some or all of your alerts being disabled.

Founder Premium Service Free Trial

  • The free trial period is three months from the point you sign up.
  • When signing up for this free trial, you must enter credit card details, but these will not be charged until the end of the free trial period.
  • After the free trial period, you will be charged the discounted founder rate for the Premium tier for the following month of service, and monthly thereafter.
  • If you downgrade to the free Economy tier during the free trial period, your card will not be charged at the end of the period.

Service Levels

  • We offer the service on a best endeavours basis and we will not be held liable for any losses caused by interruption to the service or the inaccuracy thereof.  In any case, our liability is limited to one month's subscription payment.
  • We reserve the right to modify, add or remove features to subscription tier levels, given one month's notice posted on the website by updating this page.
  • SMS and WhatsApp messages are subject to a fair use limit per month, currently 50 SMS messages and 100 WhatsApp messages.
  • "Instant" alerts means that when we discover a reward seat is available, we will notify you immediately.  Alerts for tiers with hourly alerts maybe be sent up to one hour after us discovering availability, and up to one day later for tiers with daily alerts.

Modification of These Ts and Cs

  • We may change these Ts and Cs from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes.  This page was last updated 15th July 2020.